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We’re here to answer all your questions

Are there any charges for creating an account?

Creating an account is completely free. You can sign up, verify your details, and start using our services without any setup costs or hidden fees. All charges are clearly displayed for full transparency.

How long does it take to open a new account?

You can open an account within minutes. Complete a short registration form, verify your identity, and your account will be ready instantly. In some cases, verification may take up to 24 hours.

Can I access my account from multiple devices?

Yes, you can securely log in from multiple devices. Each session is protected with advanced encryption and automatic logout for inactive users to ensure maximum account safety.

Is there a minimum balance required to start?

No minimum balance is required. You can start using your account with any amount and add funds at your convenience. We aim to make digital banking flexible and accessible to everyone.

Which currencies are supported on the platform?

Our platform supports multiple global currencies. You can hold, send, and receive payments in major currencies including USD, EUR, GBP, and more with instant exchange rate visibility.

Can I change my registered email or phone number?

Yes, you can easily update your registered contact details in the settings. Once changed, we send a verification code to confirm your identity before applying the update.

What makes this platform different from others?

We combine real-time analytics, low transaction fees, and an intuitive dashboard. Our platform is built to simplify banking for both individuals and businesses, offering flexibility and reliability.

Do you offer business accounts or only personal ones?

We support both personal and business accounts. Business users enjoy additional tools like multi-user access, transaction reports, and integration options for accounting software.

How long does it take for a payment to process?

Most payments are processed instantly. In rare cases, depending on the destination bank or network traffic, it may take a few hours. You can track the real-time status directly from your dashboard.

Can I send money to international accounts?

Yes, you can easily send money globally. We support multiple currencies and offer low-cost international transfers with transparent exchange rates and no hidden transaction charges.

Is there a limit to daily transfers or payments?

Transfer limits depend on your account type and verification level. Verified users enjoy higher daily limits, while unverified users may have restrictions for safety and compliance purposes.

What should I do if a transfer fails?

If a transfer fails, the amount is automatically reversed to your account within a short period. You’ll also receive a notification explaining the cause, and our team can assist if needed.

Are there fees for sending or receiving payments?

We charge minimal transaction fees depending on the currency and payment method. All costs are shown before confirming the transfer, ensuring total clarity for every user.

Can I schedule recurring payments automatically?

Yes, you can set up recurring payments directly from your account. Choose the frequency, amount, and recipient, and the system will process them automatically on your set schedule.

Do you support instant peer-to-peer transfers?

Absolutely. Peer-to-peer transfers between users on our platform are instant and free. You can send or request money anytime using just the recipient’s registered email or phone number.

How can I view my payment history?

Your entire payment history is available in the Transactions section. You can filter by date, amount, or recipient and even download detailed statements for personal or business use.

How can I update my personal account information?

You can easily update your personal details such as name, address, or contact number in your profile settings. All updates require quick verification for security before changes are confirmed.

Can I link multiple bank accounts to one profile?

Yes, you can securely link multiple external bank accounts. This helps you manage transfers, view balances, and track all financial activities in one unified dashboard without switching accounts.

What should I do if I forget my account password?

Click “Forgot Password” on the login screen and follow the reset link sent to your registered email. Once verified, you can create a new password and restore full access to your account.

Can I download my transaction and account reports?

Yes, all users can export account and transaction history as PDF or CSV files. These downloadable reports help in budgeting, audits, and financial tracking with complete accuracy and convenience.

How do I change my account plan or subscription?

You can upgrade or downgrade your plan anytime from your account settings. The changes take effect immediately, and billing adjusts automatically based on your selected plan duration.

Can I deactivate my account temporarily?

Yes, you can deactivate your account anytime from settings. Your data will remain safe, and you can reactivate later by logging in again with your verified credentials.

How can I verify my identity for my account?

You can verify your identity by uploading a valid ID and completing the quick KYC process. Verification ensures higher limits, faster transactions, and full access to premium account features.

Do I need to reverify my account after updates?

In some cases, yes. Significant updates like a new email, phone number, or ID may trigger a quick reverification process to maintain compliance and protect your account’s integrity.

How does the platform keep my data secure?

We use end-to-end encryption, multi-layered firewalls, and secure data centers. Every transaction and login is protected by advanced protocols to ensure your personal information remains private and safe.

Do you store my payment information?

Your payment details are securely tokenized and never stored in plain form. We comply with strict data protection laws to ensure that your financial information remains confidential and fully encrypted.

What should I do if I notice suspicious activity?

If you detect any unusual transactions, immediately report them through your dashboard or contact support. Our team will review your account, secure it, and guide you through the recovery process.

How often do you update your security systems?

We perform continuous monitoring and regular system updates. Security patches are applied automatically to prevent vulnerabilities, ensuring your account stays protected against the latest online threats.

Is two-factor authentication available?

Yes, we offer two-factor authentication for an extra security layer. You can enable it from your account settings to add verification through SMS, email, or an authentication app before logging in.

Do you share my personal data with third parties?

We never sell or share personal data without your consent. Data may only be used for compliance, fraud prevention, or service improvement — always under strict confidentiality agreements.

How do you protect against unauthorized logins?

We track login attempts, use device recognition, and automatically block suspicious access. You’ll also receive instant alerts for any unusual activity to help you respond quickly if needed.

Are my transactions encrypted during transfer?

Yes, every transaction is secured using 256-bit SSL encryption — the same level used by global financial institutions — ensuring complete protection for your data while it’s transmitted online.

How do I request a refund for a payment?

You can request a refund directly from your transaction history. Select the payment, choose the reason for the request, and our team will review and process it within a few business days.

What happens if my refund request is denied?

If a refund request is denied, we’ll provide a detailed explanation by email. You can still contact our support team to submit additional information or documentation for further review.

How long does it take to receive a refund?

Refunds are typically processed within 5–7 business days depending on your payment method and receiving bank. You’ll be notified via email once the refund has been completed successfully.

Can I dispute a transaction I didn’t authorize?

Yes, if you see an unauthorized charge, contact us immediately. We’ll freeze the affected transaction, investigate the issue, and help you recover your funds as quickly as possible.

Are there any fees for refund processing?

In most cases, refunds are processed free of charge. However, international or third-party payment providers may deduct small fees based on their respective terms and exchange rates.

What should I do if a payment is delayed?

If your payment status shows pending or delayed, please wait for the processing time to complete. If it remains unresolved after that, contact support to trace the transaction and assist you further.

How do I check the status of my refund?

You can track your refund status directly in your dashboard. Once the process is initiated, progress updates will appear in real time, along with estimated completion dates and confirmation alerts.

Can I cancel a refund request after submitting it?

If your refund request hasn’t yet been processed, you can cancel it in the “Transactions” section. Once the refund is confirmed, it can’t be reversed, so please review carefully before submitting.

FAQ

We’re here to answer all your questions